Due to the holidays, your order might experience shipping delays of up to 4 days. You’ll receive an email notification when your order ships.
tracking is easy!
To track your order, please login to your account or set up an account by creating a password with the email you used to checkout. This allows you to log in and receive the most up to date information on your order.
Enter your order number and email to view your order status.
checking your order information
After placing an order, you will receive an order confirmation email with your order number. As soon as your order ships, you will receive an email with your tracking number. Please note it may take up to 48 hours for a carrier update.
Shipping is free on all domestic orders over $100. For all orders less than $100, there is a shipping fee of $24.99, regardless of size or weight.
delivery times and methods
Most orders ship within 24 hours (excluding weekends and holidays), and your item(s) should arrive within 8 business days.
Please note: A signature may be required by the carrier upon delivery. Also, at this time, we DO NOT ship to P.O. Boxes.
changing or canceling an order
Once you place an order, your item(s) are packed and shipped as quickly as possible. Because of this, orders cannot be modified and can only be cancelled within 10 minutes of placing an order. Simply create an account or login to view your orders that are available to cancel. If you do not love the product when it arrives, send the product back to us free of charge. Contact us to start a free return.
damaged or wrong items
Click here to start a return.
payment and sales tax
We accept Paypal, Apple Pay, American Express, MasterCard, and Visa. Sales tax is included in the product price.
Click here to learn more about the simplehuman.com.au coupon policy.